Monitoring - Due to updates to the SEPA payments scheme, some customers in the EU may see delays to their withdrawals yesterday and today. The withdrawals are being processed currently and should settle shortly.

We apologise for any inconvenience and would like to reassure you your money is always safe with Plum.

Mar 18, 2024 - 17:43 GMT

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🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Degraded Performance
📈 Investments Operational
💳 Plum Card Operational
90 days ago
100.0 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
100.0 % uptime
Today
Messenger Operational
90 days ago
99.69 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: EU withdrawals delay.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024
Resolved - The issue has now been fully resolved. All affected buy or sell orders have been processed and settled.

We apologise again for any inconvenience caused, and thank you for your patience and understanding.

Mar 12, 16:03 GMT
Identified - We have now identified the issue with delayed orders and the team is working on a fix.

We appreciate your patience and apologise again for any inconvenience caused.

Mar 11, 10:51 GMT
Investigating - We’re aware that some investment customers are seeing delays in the settlement of sell and buy orders this morning.

This is due to a technical issue that we are currently investigating.

We apologise for any inconvenience in the meantime and would like to reassure you that your funds are always safe with Plum.

Mar 11, 09:49 GMT
Mar 11, 2024
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - The incident has now been resolved.

All affected transactions have been processed and settled.

Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.

Mar 7, 15:03 GMT
Identified - We’re aware that some customers are seeing delays in the settlement of their Plum Interest withdrawals this morning.

This is due to a technical issue that we have now identified. A fix is being worked on by our tech team currently.

We apologise for any inconvenience in the meantime and would like to reassure you that your funds are always safe with Plum.

Mar 5, 10:50 GMT
Mar 6, 2024

No incidents reported.

Mar 5, 2024