Easy Access Interest Pockets - Withdrawal Delays - UK
Monitoring - All affected transactions have been processed and settled. We are monitoring the results.

Once again, we apologise for any inconvenience this may have caused.

Rest assured your money is always safe with Plum.
Oct 15, 2024 - 08:45 BST
Investigating - We are aware that some customers may experience a delay in the settlement of their withdrawals from their Easy Access Interest Pockets.

We’re working as quickly as possible to resolve the issue.

Please be assured that your money is always safe with Plum.

Apologies for any inconvenience caused.
Oct 15, 2024 - 07:50 BST

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

Uptime over the past 90 days. View historical uptime.
🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💳 Plum Card Operational
90 days ago
100.0 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
99.99 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Interest credit Operational
90 days ago
100.0 % uptime
Today
Cash ISA Operational
90 days ago
100.0 % uptime
Today
Plum Interest Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

Unresolved incident: Easy Access Interest Pockets - Withdrawal Delays - UK.

Oct 14, 2024

No incidents reported.

Oct 13, 2024
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 BST
Scheduled - Our app will be undergoing scheduled maintenance on Sunday for a short period, between 1am and 3am BST (UK) time.
During this time, you will not be able to access the Plum app. Please rest assured, your money is always safe with Plum.
If you have any questions, please email us at help@withplum.com, and our Customer Success team will reply as soon as possible later in the morning.
Oct 11, 13:09 BST
Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Delay in Cash ISA Withdrawals - UK
Resolved - The incident has now been resolved.

All affected transactions have been processed and settled.

Once again, we apologise for any inconvenience this may have caused. Rest assured your money is always safe with Plum.
Oct 8, 14:59 BST
Investigating - We're aware that some customers might be experiencing a delay in completing their Cash ISA withdrawals.

The issue is being investigated and worked on by our Tech team with the highest priority.

Rest assured that your funds are always safe with Plum.

We apologise for any inconvenience caused.
Oct 4, 07:34 BST
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Login Issues
Resolved - This incident has been resolved
Oct 4, 16:41 BST
Update - The issue has been identified and a fix has been applied. Plum should be working as normal for all customers.

We are monitoring the situation to ensure our services continue to remain stable.

We would like to apologize for the inconvenience caused and to reassure you that the security of your money was never compromised.
Oct 4, 16:40 BST
Investigating - We're experiencing some connectivity issues that may prevent you from logging in.

We're working hard to restore access to the app as quickly as possible.

We’re sorry for any inconvenience. Rest assured that your money is always safe in the meantime!
Oct 4, 16:01 BST
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

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