Direct Debit Deposits Settlement Delay

Incident Report for Plum Fintech

Resolved

This incident has been resolved. All the affected transactions have been settled.

Rest assured that your funds are always safe with Plum.

We apologise for any inconvenience caused.

Posted Nov 05, 2024 - 13:13 GMT

Monitoring

The affected transactions have been settled. We are monitoring the results.

Once again, we apologise for any inconvenience this may have caused.

Rest assured your money is always safe with Plum.

Posted Nov 02, 2024 - 18:11 GMT

Investigating

We're aware that some customers might be experiencing a delay in completing their Direct Debit Deposits.

The issue is being investigated and worked on by our Tech Team with the highest priority.

Rest assured that your funds are always safe with Plum in the meantime.

We apologise for any inconvenience caused.

Posted Nov 02, 2024 - 10:10 GMT

This incident affected: ➡️ Deposits.