All Systems Operational

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We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

Uptime over the past 90 days. View historical uptime.
🏦 Bank Connections ? Operational
90 days ago
100.0 % uptime
Today
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💳 Plum Card Operational
90 days ago
100.0 % uptime
Today
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Depositors Operational
90 days ago
100.0 % uptime
Today
Plum application ? Operational
90 days ago
99.91 % uptime
Today
Messenger Operational
90 days ago
100.0 % uptime
Today
Application interface Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 22, 2023
Slow transactions processing speed
Resolved - The maintenance has been completed and the affected transactions have all been processed.

We would like to apologise once again for the inconvenience caused.

If you have any questions or face any issues, please do not hesitate to contact our support team.
Mar 22, 09:29 GMT
Investigating - We are aware that some customers might experience slower transactions processing speed due to platform maintenance from our provider. Deposits, withdrawals and transfers between pockets may be affected.

It means that the transactions will successfully complete but at a slower pace that usually expected.

We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.
Mar 22, 08:03 GMT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Slow transactions processing speed
Resolved - This incident has been resolved and the affected transactions have all been processed.

We would like to apologise once again for the inconvenience caused.

If you have any questions or face any issues, please do not hesitate to contact our support team.
Mar 13, 10:24 GMT
Identified - We are aware that some customers might experience slower transactions processing speed due to systemic degraded performance from our provider. Deposits, withdrawals and transfers between pockets may be affected.

It means that the transactions will successfully complete but at a slower pace that usually expected.

Rest assured that the issue as been identified and is currently being worked on.

We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.
Mar 10, 14:56 GMT
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
UK customers not able to request withdrawals
Resolved - The incident is now closed.

The services are stable and the transactions processing as expected.

We would like to apologise once again for the inconvenience caused.

If you have any concerns, do not hesitate to contact our support team.
Mar 10, 14:52 GMT
Monitoring - A fix has been implemented and the service has been restored.

Our customers are now able to request withdrawals.

We'll continue monitor to ensure the fix is working.

We would like to apologise once again for the inconvenience caused by this temporary issue.
Mar 8, 17:32 GMT
Identified - We're aware that some UK customers might not be able to request withdrawals currently.

Rest assured that we're working as hard as we can to restore the service as soon as possible.

We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.
Mar 8, 17:27 GMT
Mar 9, 2023

No incidents reported.

Mar 8, 2023
Interest pockets withdrawals delays
Resolved - This incident has now been resolved and all Interest withdrawals have been processed.

The money should now be in your Pockets.

If you have any questions, please do not hesitate to reach out to our support team.
Mar 8, 17:18 GMT
Identified - We're aware that some customers are experiencing slower withdrawals from Interest pockets than usual. This is affecting a select amount of withdrawals which were requested on March 7th.

Rest assured that the issue is currently being worked on and the affected withdrawals will be available as soon as possible.

We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.

If you have any concerns about the status of your withdrawal please contact our support team.
Mar 8, 09:57 GMT
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