Identified - Plum accounts linked to HSBC will find that their account is not refreshing (e.g. providing bank balance updates or making autosavings). This is due to HSBC site maintenance. It should be resolved in the next couple of days.

You will still be able to manually deposit/withdraw your funds
May 22, 12:07 BST

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We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

🏦 Bank Connections ? Degraded Performance
➡️ Deposits Operational
⬅️ Withdrawals Operational
📈 Investments Operational
💬 Chat Operational
💬 Chat Webviews ? Operational
🌍 API Operational
🤗 Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Resolved - This incident has been resolved.
May 15, 10:23 BST
Update - We are continuing to investigate this issue.
May 13, 18:31 BST
Investigating - We are currently experiencing a delay with deposits due 13 May. We are in contact with our partner regarding this issue. We apologize for the inconvenience caused.
May 13, 18:30 BST
May 14, 2019

No incidents reported.

May 13, 2019
Resolved - This incident has been resolved.
May 13, 17:47 BST
Monitoring - Our partner is processing the delayed withdrawals. They should arrive in your Bank account by the end of the day today. We apologise again for this inconvenience.
May 13, 13:32 BST
Investigating - We are currently experiencing a partial delay in Withdrawals that were due 9-10 May that have not arrived in your bank yet. Do not worry! Your funds are fine and will be returned to your bank ASAP. We are in contact with our partner Mangopay regarding this delay.
May 11, 11:54 BST
May 12, 2019

No incidents reported.