We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.
π¦ Bank Connections
?
Operational
90 days ago
100.0
% uptime
Today
β‘οΈ Deposits
Operational
β¬ οΈ Withdrawals
Operational
π Investments
Operational
π³ Plum Card
Operational
90 days ago
100.0
% uptime
Today
π¬ Chat
Operational
π¬ Chat Webviews
?
Operational
π API
Operational
π€ Live Support
?
Operational
Depositors
Operational
90 days ago
100.0
% uptime
Today
Plum application
?
Operational
90 days ago
99.91
% uptime
Today
Messenger
Operational
90 days ago
100.0
% uptime
Today
Application interface
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The maintenance has been completed and the affected transactions have all been processed.
We would like to apologise once again for the inconvenience caused.
If you have any questions or face any issues, please do not hesitate to contact our support team.
Mar 22, 09:29 GMT
Investigating -
We are aware that some customers might experience slower transactions processing speed due to platform maintenance from our provider. Deposits, withdrawals and transfers between pockets may be affected.
It means that the transactions will successfully complete but at a slower pace that usually expected.
We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.
Mar 22, 08:03 GMT
Resolved -
This incident has been resolved and the affected transactions have all been processed.
We would like to apologise once again for the inconvenience caused.
If you have any questions or face any issues, please do not hesitate to contact our support team.
Mar 13, 10:24 GMT
Identified -
We are aware that some customers might experience slower transactions processing speed due to systemic degraded performance from our provider. Deposits, withdrawals and transfers between pockets may be affected.
It means that the transactions will successfully complete but at a slower pace that usually expected.
Rest assured that the issue as been identified and is currently being worked on.
We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.
Mar 10, 14:56 GMT
Resolved -
This incident has now been resolved and all Interest withdrawals have been processed.
The money should now be in your Pockets.
If you have any questions, please do not hesitate to reach out to our support team.
Mar 8, 17:18 GMT
Identified -
We're aware that some customers are experiencing slower withdrawals from Interest pockets than usual. This is affecting a select amount of withdrawals which were requested on March 7th.
Rest assured that the issue is currently being worked on and the affected withdrawals will be available as soon as possible.
We would like to apologise for any inconvenience caused and assure you that your money is always safe in the meantime.
If you have any concerns about the status of your withdrawal please contact our support team.
Mar 8, 09:57 GMT