Update - We are continuing to monitor for any further issues.
Apr 16, 2026 - 09:15 BST
Monitoring - We are currently investigating several issues affecting a small subset of users. These include:

Some users are unable to see their Plum Interest Account/MMF (currently under monitoring).
Some users may experience issues during onboarding verification.
Some users are unable to complete sign-up due to not receiving OTP codes.

Our team is actively working on identifying root causes and implementing fixes.

We appreciate your patience and understanding.

Apr 16, 2026 - 09:14 BST

About This Site

We will post notes and incidents here when any component of the Plum service has issues. Feel free to subscribe for updates. You can find a link to this page on our landing page.

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90 days ago
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Plum Interest Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Resolved - This incident has been resolved.
Apr 8, 08:35 BST
Identified - We’re investigating an issue affecting users who downloaded the latest app version (3.67.0). Our team is working on a fix and we’ll share updates soon.
Apr 7, 17:49 BST
Apr 7, 2026
Apr 6, 2026

No incidents reported.