This incident has been resolved and the affected transactions have all been processed.
We would like to apologise once again for the inconvenience caused.
If you have any questions or face any issues, please do not hesitate to contact our support team.
Posted Mar 13, 2023 - 10:24 GMT
Identified
We are aware that some customers might experience slower transactions processing speed due to systemic degraded performance from our provider. Deposits, withdrawals and transfers between pockets may be affected.
It means that the transactions will successfully complete but at a slower pace that usually expected.
Rest assured that the issue as been identified and is currently being worked on.
We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.
Posted Mar 10, 2023 - 14:56 GMT
This incident affected: ➡️ Deposits and ⬅️ Withdrawals.