Combo Depositor did not run

Incident Report for Plum Fintech

Resolved

Due to a technical issue which stopped the deposit rules from working normally, there were no Combo deposits created on Monday, July 1st, 2024.

The issue has now been resolved, so next Monday your automatic deposits will take place as usual.

If you would like to manually deposit in the meantime, you can do so by tapping ‘Add money’ at the top of your home screen.

We’re really sorry for any inconvenience caused by this!

Posted Jul 02, 2024 - 15:21 BST

Investigating

We're aware that scheduled automated deposit rules did not take place as intended for some customers.

We're currently working on resolving this issue as quickly as possible.

We sincerely apologise for any inconvenience this may have caused and want to reassure you that your money is always safe with Plum.

Posted Jul 01, 2024 - 14:04 BST

This incident affected: Depositors.