This incident has been resolved and the affected withdrawals have all been processed.
We would like to apologise once again for the inconvenience caused.
If you have any questions, please do not hesitate to contact our support team.
Posted Mar 06, 2023 - 13:26 GMT
Identified
We are aware that some customers might experience slower withdrawal processing due to systemic degraded performance from our provider. It means that the transactions will successfully complete but at a slower pace that usually expected.
Rest assured that the issue as been identified and is currently being worked on.
We would like to apologise for the inconvenience caused and assure you that your money is always safe in the meantime.